We want you to feel confident shopping with Keynari. Eligible items can be requested for return within 7 days of delivery.
Return eligibility
- The return request is made within 7 days of delivery.
- The item is unused, unwashed, and in its original condition.
- Original packaging, accessories, labels, and proof of purchase are included.
Damaged, defective, or incorrect items
Please contact us as soon as possible and share your order number plus clear photos or video showing the issue. We will review the case and arrange the appropriate solution.
Items that cannot be returned
Used items, items damaged after delivery, incomplete products, hygiene-sensitive goods after opening, and clearance items marked as final sale may not be eligible unless they arrived damaged or incorrect.
Return process
- Contact customer support with your order number and reason for return.
- Wait for return approval and instructions.
- Pack the approved item securely with all included parts.
Refunds
After the returned item is received and inspected, approved refunds are processed using an available local payment method. Processing time can vary by bank or payment provider. Original delivery fees may be non-refundable unless the item was damaged, defective, or incorrect.